Ships
To | Ships
From | Ships Via &
Delivery Method | Leaves
In | Sales
Tax |
USA Locations
(lower 48 States) | Orlando, FL | FREE - Freight
White Glove Service | 10-14 *
(Business Days)
| No
|
International Locations
(see below) | Bridgeport, CT
| Determined
by Bongo US | Customer
Decides
| No
|
Note: White Glove Delivery Service includes 45 minutes of furniture setup and assembly time
* Depends on inventory and/or production schedule
Note: For International Locations - delivery using White Glove Service is
not available.
All orders are shipped to Bridgeport, CT for subsequent forwarding by Bongo US.
Warranty
Bluworld product is warranted against defects that render it unfit for its reasonably intended use. This Warranty is not extended to cover use of the product for a purpose other than as intended, and if the product is used unreasonably, or for purposes other than as intended, or if it is altered, modified or repaired by a party other than Bluworld, then the Warranty shall be null and void. The Warranty is in effect for a period of six months beginning from the date of sale to the original retail purchaser and the rights under this Warranty are limited to the original retail purchaser. Bluworld will, upon written notification thereof, take commercially reasonable steps to correct such defects, at Bluworld’s sole option, by suitable repair, replacement, or refund. This limited warranty is exclusive and in lieu of any implied warranty of merchantability, fitness for particular purpose, or other warranty of quality, whether express or implied, except for the warranty of title against patent infringement. Corrections of nonconformities, in the manner and for the period of time provided above, shall constitute fulfillment of all liabilities of Bluworld to any Dealer with respect to the goods, whether based on contract, negligence, and strict tort or otherwise. No other warranties are given beyond those set forth in those documents.
Manufacturers Defect defined - A distinct and obvious flaw in the manufacturing of the product that inhibits the product’s ability to function properly or a distinct and obvious flaw in the workmanship of the product that affects its physical appearance. Bluworld water features are manufactured under generally accepted manufacturing techniques as recognized by the International Organization of Standardization. Our products are hand made and hand finished thus minor scratches in materials within accepted ranges are not considered defects.
Slate- Many of our products contain natural slate. Slate can vary to a large degree and that individuality is what is considered to be unique and inherent to the beauty of the natural product as no two are exactly alike. Photos in our marketing materials are representative of our slate products but should not be relied on to duplicate the photo. We use natural mined slate in our products. Personal taste in the appearance of slate is not considered a reason for a return.
Mirrors-We use tempered mirror in our water features for safety reasons and the process of tempering the mirror may cause the mirrors not to reflect images in the same manner of a non-tempered mirror which is designed to reflect images in their true form. When water is flowing over our tempered mirror surfaces, these slight differences are not noticeable and this is not considered a reason for a return.
Copper- Since we have numerous products manufactured with natural pure copper it is important to note that we do protect the copper with a clear heat-baked on powder coat material. This material should last for a minimum of one year but water conditions may affect the length of protection it will afford to the copper. Copper oxidizes differently than other metals and personal tastes differ as to an individual’s perception of it. It may oxidize as a green oxidation or rose colored blush. You can minimize this by wiping down the oxidation and then applying wax or Pledge™ to that area. This condition is not a reason for a return or warranty claim.
Return Policy
This manufacturer does not accept returns, other than for damaged or defective merchandise, in which case they will provide an even exchange.