||We do not Charge Sales Tax in the USA. We do Charge Sales Tax in Canada|
Our furniture and accessories are delivered to you directly from the manufacturer's factory by a licensed freight delivery service, or by UPS, FedEx or USPS, depending on the size and weight of the products you order. Most items are ready to be shipped from the manufacturer within 3-4 business days unless they have to manufacture the item. Transit time from the manufacturer to your home can vary, but in most cases takes from 7-21 business days. However, we cannot be responsible for shipping service transit times. Transit times may vary, particularly during peak periods, inclement weather, or natural disasters. When the item has been picked up from the manufacturer, we will contact you via email with tracking information for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date.
We have five methods of shipment available: Small Parcel, Truck Freight - Curbside, Truck Freight - Basic, Truck Freight - Standard, and Truck Freight - Premium Service.
Items weighing less than 150 lbs will usually be shipped via UPS or FedEx Ground. Depending on how close you are to the shipping warehouse, your item will usually arrive between 4 and 10 business days after it leaves the warehouse. Unfortunately, none of the shipping companies used by I Like Furniture.com deliver to PO Box, APO, or FPO addresses. As a result, we do not ship to PO Box, APO, or FPO addresses.
Truck Freight – "Curbside"
Many items we sell are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS or FedEx in that you will be responsible for carrying the product from the back of the truck. Truck Freight also differs from Small Parcel in that you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday through Friday. If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
Truck Freight – "Inside"
The truck freight company will deliver your order to inside the threshold of your residence. If you live in a home with a garage this means the product will be left in your garage. If you do not have a garage the product will be left in your front entrance. If you live in an apartment building or condo the product will be carried up two flights of stairs from the building threshold (4-15 steps = 1 flight). Unfortunately, the delivery personnel are not authorized to perform any assembly services nor can they put the delivery in the room of your choice. Once we email you the tracking information you can contact the shipper directly to arrange for any additional services that you would like. You will be responsible for directly paying the truck freight carrier for these additional services. The product will be left in the original packaging.
Truck Freight - "Premium"
This service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the room you desire, the shipper will unpack the product and provide light setup up to 30 minutes that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The delivery personnel will also remove and dispose of all packaging. The delivery personnel will not install anything that must be attached to the wall or hookup any electrical or component wires. For certain maufacturers, Premium Delivery does not include bed setup and installation. Please see "Shipping Info" tab on product catalog pages for more detailed information.
When your order arrives at the delivery agent closest to your home, you will be contacted by a scheduling agent to set up a delivery appointment. The appointment is typically a 2-4 hour window, Monday through Friday, during regular business hours. Saturday deliveries are oftentimes not possible.
It is very important that you thoroughly inspect all packages and boxes when they are delivered. Failure to do so bars the customer from recovery for undiscovered damages. As per the policies and regulations of the freight companies, shipping liability is transferred to the customer once goods are delivered and signed for. Please do not automatically assume that the contents of your packages are undamaged, simply because the boxes appear intact. Even if the truck driver is impatient or rushed, please keep in mind that this transfer of liability is taking place, making the customer ultimately responsible for undiscovered damages.
Although it rarely happens, if there is any damage, and by indicating the nature of damage in writing, all parties then have proof of delivery documentation and the issue can then be easily addressed and resolved. However, if you do not indicate the damage, it absolves all parties from any further liability. And if a carton has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy for all parties to take care of the problem. Also, it is imperative that you report any damage to firstname.lastname@example.org within 3 business days from date of receipt. And you must follow-up with us to be sure we received the information from you within the 3 business days time frame. Otherwise, we will not be able to file a claim to recover the cost and replace and/or repair the damaged item.
REFUSAL OF DELIVERY
If you refuse delivery of your order, you will be charged for all shipping costs, including the cost to return the item to the manufacturer. You will also be charged for any bank credit card fees that have been incurred along with handling and restocking fee imposed on us by our manufacturers and suppliers. Please note that orders can only be canceled before they ship. If you refuse an order, it will fall under our standard return policy, which is subject to a deduction of round trip shipping from your refund. We cannot cancel an order unless we receive your request in writing to email@example.com and prior to shipment. We also cannot cancel or change a Special Fabric Order once the order has been placed. There are no exceptions.