Will the finishes and fabric colors I receive be exactly as shown?
Due to differences in dye lots and monitor settings colors may be slightly different but our representations are very close to what you will receive. Obviously, we have no way of knowing how something appears on your monitor.
How will my furniture be delivered?
Items weighing less than 150 lbs will usually be shipped via UPS, FedEx Ground or DHL/Airborne. Unfortunately, none of the shipping companies used by I Like Furniture.com deliver to PO Box, APO, or FPO addresses. As a result, we do not ship to PO Box, APO, or FPO addresses at this time.
Although it may not apply to the item you are purchasing, sometimes an item is too heavy/large to ship via the small package delivery services (e.g. UPS, FedEx) so it will be sent to you via truck freight. Truck freight is different than standard UPS and FedEx in that you will be responsible for carrying the product from the back of the truck into your house (unless Over-the-Threshold or White Glove Service is available for the item). The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services. If your order is to be shipped by licensed freight delivery service, you will be contacted to schedule a specific date for delivery. It's important that you try to be home for your delivery appointment so that you can inspect your order for damage before the delivery service leaves. When available, depending on the piece ordered, "Over-the-Threshold" and "White Glove" Service is offered and the order is carried inside by delivery professionals.
Note to our Prepac customers: In October, 2006, Prepac began using a freight line called Trade Direct to deliver shipments to UPS. The results have been excellent in virtually eliminating in-transit damages. Basically, the process has remained the same other than Trade Direct picks up on the front-end now instead of UPS. Trade Direct then delivers shipments to a strategically placed UPS Hub. UPS notification information is entered, however the date does not change until the shipment is delivered to the UPS Hub. Subsequently, UPS updates their computers and indicates when your delivery will actually occur.
How long will delivery take?
Delivery is generally within 7-10 business days from the date you make your purchase if your order is being delivered by UPS or FedEx. Although rare, some items on back-order will take longer. When applicable, we will immediately notify you about back-orders. Note: For "White Glove" service customers, your order is shipped with Special Furniture Carriers and takes longer to deliver. Your order is moved to a "special" warehouse where all items are inspected for accuracy, and condition of the piece(s). Upon feasible logistics routing parameters your order is then delivered. NOTE: Because of a national shortage of freight truck drivers and with the high cost of fuel, it can take up to 4 weeks to receive your order. This is based on where you live and the availability of freight carriers.
What if I refuse a delivery?
Please note that orders can only be canceled before they ship. If you refuse an order, it will fall under our standard return policy, which is subject to a deduction of round trip shipping from your refund, and dependng on the specific manufacturer, a possible restocking fee as well. We cannot cancel an order unless we receive your request in writing to info@buyoutdoorfurnitureonline.com prior to shipment. We also cannot cancel or change a Special Fabric Order once the order has been placed. There are no exceptions.
What is your return policy?
If you have any questions about whether a product can be returned, please contact us before ordering. We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. When shipping is included in the product price, such as those marked "Free Shipping", actual shipping costs would be deducted from your refund. Also, some of our products carry a restocking fee which would be deducted from your refund.
For Items that are Defective or Damaged - Returns are always accepted for Defective items. Buyer must notify us within 3 days of receipt and return no later than 7 days after receipt. After this time, buyer agrees that the sale is final. Item must be returned in original box with all packing materials. Refund will be given as an Exchange. Products are warranted against manufacturer's defects. We will replace or repair the Defective merchandise at no cost to you. After 7 days, all sales are considered final. For Damaged items, see below paragraph, "What do I do if my furniture is damaged?"
For Items that are NOT Defective or Damaged - Returns (Buyer's Remorse) are accepted subject to the parameters outlined by the individual manufacturer's return policy for the item you purchased. Each manufacturer can have different return policies and so on every item we indicate the applicable policy. It can always be found on the manufacturer's brand page as well as on the indiviual item page under the "Warranty/Returns" tab. Buyer must notify us within 3 days of receipt and return no later than 7 days after receipt. After this time, buyer agrees that the sale is final. Item must be returned in original box with all packing materials. Refund will be processed and handled as indicated for the applicable manufacturer.
What do I do if my furniture is damaged?
Products are warranted against manufacturer's defects, and damage. If there is a problem, you must notify us within 3 days. When you contact us we will provide information as to what needs to be done to repair or replace your item. Always inspect the item and notify us, and most importantly whatever the Driver asks you to sign, indicate all damage in writing. Also, keep shipping materials as they may be needed for a claim. After 7 days, all sales are considered final. Contact us at question@ilikefurniture.com for instructions. The most important thing to remember about truck freight is that you must thoroughly inspect every carton and/or piece and to note any damage on the form the delivery company has you sign. By indicating the nature of damage in writing, all parties then have proof of delivery documentation and the issue can then be easily addressed and resolved. If you do not indicate the damage, it absolves all parties from any further liability. But, by indicating the specific damage, it will allow us to prove damage to the freight carrier and/or delivery company. Failure to write this on the delivery ticket may affect your ability to receive a return or replacement. And if a carton has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy for all parties to take care of the problem. Also, it is imperative that you report any damage to I Like Furniture.com within 3 business days from date of receipt. And you must follow-up with us to be sure we received the information from you within the 3 business days time frame. Otherwise, we will not be able to file a claim to recover the cost and replace and/or repair the damaged item.
I have never ordered online. Is it safe?
Yes! It is safer then placing an order over the phone or even buying anything at retail stores. We don't save your credit card information and can't even view it. All data is transmitted through a secure server by our credit card processor.
Can I Cancel My Order?
An order cancellation request must be received within one hour of placing your order. To cancel an order you must send us an email to be sure the order has not already been processed. If it has not, we will issue a "Refund."
Although it may not apply to the item you are purchasing, sometimes an item is too heavy/large to ship via the small package delivery services (e.g. UPS, FedEx) so it will be sent to you via truck freight. Truck freight is different than standard UPS and FedEx in that you will be responsible for carrying the product from the back of the truck into your house (unless Over-the-Threshold or White Glove Service is available for the item). The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services. If your order is to be shipped by licensed freight delivery service, you will be contacted to schedule a specific date for delivery. It's important that you try to be home for your delivery appointment so that you can inspect your order for damage before the delivery service leaves. When available, depending on the piece ordered, "Over-the-Threshold" and "White Glove" Service is offered and the order is carried inside by delivery professionals.