| Store Policies
Our furniture and accessories are delivered to you directly from the manufacturer's factory by a licensed freight delivery service, or by UPS, FedEx or DHL, depending on the size and weight of the products you order. Most items are ready to be shipped from the manufacturer within 3-4 business days. Transit time from the manufacturer to your home can vary, but in most cases takes from 7-10 business days. When the item has been picked up from the manufacturer, we will contact you with tracking information.
Although it may not apply to the item you are purchasing, sometimes an item is too heavy/large to ship via the small package delivery services (e.g. UPS, FedEx) so it will be sent to you via truck freight. Truck freight is different than standard UPS and FedEx in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going). The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem based on that manufacturer's policy (see Individual Manufacturer's Page). If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services. If your order is to be shipped by licensed freight delivery service, you will be contacted to schedule a specific date for delivery. It's important that you try to be home for your delivery appointment so that you can inspect your order for damage before the delivery service leaves.
We ship to Customers in the Contiguous Continental United States (the lower 48 states) and in some cases, depending on the manufacturer, to Canada. The permissable shipping destination is indicated on a specific item's listing.
When we ship to customers in Canada, this excludes NWT, Yukon, and Nunavet as it is too cost prohibitive to ship to these (3) locations.
UPS and FedEx will not deliver to APO and FPO addresses, or P.O. Boxes. We cannot ship to one unless indicated next to a specific item.
We offer Free Shipping on all of our items.
After your payment has cleared, we normally ship your purchase within 3-4 business days, unless indicated differently on the individual item listing.
We accept the following types of payment: Visa, MasterCard, Discover, American Express, Money Orders, Cashier's Checks and Personal Check. Orders paid with Personal Checks will not be shipped until the check clears our bank.
Checks or Money Orders need to be made payable to: Dreamworks Designs, Inc. and mailed to our company address (see Contact Us page).
We cannot accept any other payment methods.
Once you have placed your order, the information you have entered for your shipping address can not be changed. Please double check all information before finalizing your order to ensure delivery to the appropriate address.
Your purchase is a contract; please do not make a purchase if you don't intend to pay. If there is a problem, please contact us; we will work with you to resolve it. If you have any questions, please contact us at: question@ilikefurniture.com
I Like Furniture.com offers the following Return Policy.
Return Policy
If you have any questions about whether a product can be returned, please contact us before ordering. We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. When shipping is included in the product price, such as those marked "Free Shipping", actual shipping costs would be deducted from your refund. Also, some of our products carry a restocking fee which would be deducted from your refund.
For Items that are Defective or Damaged
Returns are always accepted for Defective or Damaged items subject to the individual manufacturer's policies (see the respective manufacturer's information page on this website). Buyer must notify us within 3 days of receipt and if required by the manufacturer, return no later than 7 days after receipt. After this time, buyer agrees that the sale is final. When you contact us we will provide information as to what needs to be done to repair or replace your merchandise. If applicable, item must be returned in original box with all packing materials. Refund will be given as an Exchange. Products are warranted against manufacturer's defects, and damage. We will replace or repair the damaged or defective merchandise at no cost to you.
When a box or order arrives, whether by UPS, FedEx, or Common Carrier, you are responsible for immediately determining whether the (1) box is damaged, (2) if the product inside is damaged, or (3) if any piece in the order is damaged. When you sign for a delivery without any further written comment, you are waiving all rights that both you, this Website and the Manufacturer have to claim freight damage. But, by indicating the specific damage in writing, it will allow us to prove damage to the freight carrier and/or delivery company. Failure to write this on the delivery ticket may affect your ability to receive a return or replacement. Some times boxes appear damaged on the outside, but the products, which are carefully packed for shipping by the manufacturers, are fine inside. However, if you see that, you must open the box and write that down with the delivery person when you sign for the delivery. And depending on the type of delivery, a box may be simply left outside on your doorstep. In all cases, open boxes immediately and carefully inspect for damage. If you find damage, notify this Website immediately by email and follow up by phone. In order to support any potential claim for damages, you must notify this Website within 3 business days by email.
Sorry, we do not accept any defective or damaged item returns for more than 7 days after delivery date. We can best assist you if you adhere to the following procedures:
1) DO NOT ship merchandise to I Like Furniture.com.
2) CONTACT us at question@ilikefurniture.com or call (480) 634-6367 within 7 days after you receive the furniture.
We will issue a RMA# (Return Merchandise Authorization number) and help with shipping instructions. Returns must have an RMA number highly visible on the exterior of the package. Merchandise will be inspected upon receipt and credit will be issued for merchandise that can be resold as new. Please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping charges will be deducted from your return refund. We ask that you allow 7 to 14 working days after we receive the item for a credit to be issued. You will be given your credit the same way in which the item was purchased. Refunds will not be made on merchandise that is fully or partially assembled. Unauthorized returns will be returned to the customer freight collect.
Return of merchandise will not be accepted without prior written consent and shipping instructions. Unauthorized returns will be returned to the customer freight collect. Discontinued or close-out merchandise may not be returned. Please note that orders can only be canceled before they ship. If you refuse an order, it will fall under our standard return policy, which is subject to a deduction of round trip shipping from your refund. We cannot cancel an order unless we receive your request in writing to info@ilikefurniture.com prior to shipment. We also cannot cancel or change a Special Fabric Order once the order has been placed. There are no exceptions.
Order Acceptance and Processing
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed by credit card are subject to verification by our credit and fraud avoidance department. This may delay the processing of your order. This is all done to protect you and us as the merchant. We cannot be held responsible if your order is delayed for any of these or other reasons. If you have any questions, feel free to email or call us. Copyright 2010 I Like Furniture.com. All rights reserved. The descriptions, articles, photographs and images appearing on www.ilikefurniture.com are owned by, or authorized for use by I Like Furniture.com (a Division of Dreamworks Designs, LLC) and are protected by United States Copyright laws. No photograph or image appearing on our web sites or in our catalogs may be reproduced for any purpose whatsoever without our express written permission.
Pricing
As with any business, prices can fluctuate up or down. We do our best to sell every item at the very lowest price that we can. Your sales price is calculated at time of sale and is the price you see on the listing at that time. However, we reserve the right to contact you in the event of a data entry error. Unfortunately, somtimes they do occur and when they do, we will then contact you to adjust or cancel your order. All previous sales cannot be re-priced, or credit issued, when a price is adjusted downward, just as you would not expect to be charged more if a price is adjusted upward.
Cancel an Order
An order cancellation request must be received within one hour of placing your order. To cancel an order you must send us an email to be sure the order has not already been processed. If it has not been processed, we will issue a "Refund." When it has been processed, but not yet readied for shipping and not in production, there is a cancellation fee of 5% of the order. This offsets the internal administrative work as well as the necessary paperwork with the manufacturer to cancel the order. In other words, to undo what has been done. Do not assume your order has been cancelled unless you receive an email from us. If an order is in production, or has been shipped, it is best not to cancel the order because of the costs you will incur. When your order is in production but not yet shipped, a cancellation can be as high as 30% of the price you paid for the item(s). If your order has been shipped, you will have to pay for the cost of shipping (both ways) as well as a re-stocking of as high as 25-30% (this is determined by the manufacturer). |