Warranty
Prepac Manufacturing Ltd. provides a limited 5-year consumer warranty against product defects. If a product proves to be defective in manufacturing, material or workmanship, a similar replacement part will be provided at no charge. This warranty applies only to Prepac Products purchased from recognized Prepac retailers and to the original purchaser. It is not transferable. The warranty period begins from the date the product was purchased. This warranty is expressly limited to the replacement of components or parts having defects in manufacturing, workmanship or materials. No assembly labor is included. Replacement of parts does not extend this warranty or begin a new warranty period. This warranty does not apply to normal wear and tear or to any product that has been improperly assembled, used for purposes other than the intended use, improperly cared for or altered in any way. The consumer has purchased a "Ready to Assemble" product which involves "Do-It-Yourself" assembly, including: handling, transporting, assembling and erecting the product. Prepac shall not be liable for incidental or consequential damages which may result in conjunction with the use of its products. This warranty is in addition to any statutory warranty legislation in the jurisdiction where the product is purchased and does not exclude or limit your legal right. Warranty service is available by contacting our Customer Service Department at 1-877-773-7221 (1-877-Prepac1). Prepac will require Proof of Purchase, including the date of purchase as well as the retailer name and order number to process the claim. To ensure proper parts ordering, please use the model numbers and parts descriptions listed on the Assembly Instructions
Return Policy
We offer a 30 day return policy. If you are unsatisfied for any reason with your purchase, you may return it. Custom Manufactured items, Special Order items, Bedding and Linens, or items that are close-outs or purchased on Sale cannot be returned. It is necessary for you to obtain prior written approval by contacting us via email to initiate a return. We will issue a RMA (Return Merchandise Authorization) with written instructions. Any item being returned must be in new condition and in its original packaging. Items arriving at our location, packaged in any way other than the packaging it was originally sent in will be refused. Once an item has been assembled or modified it is no longer returnable. Any item returned will be inspected and upon satisfactory receipt a credit will be issued to the method of payment used for your purchase. A refund will be reduced by a restocking fee of 20% of the purchase price as well as the shipping charges we paid to send the item to you. A few of our manufacturers may be excluded from our return policy. Any exceptions are noted on the page of the item.